Virtual Receptionist
Be the polished first point of contact — professional phone handling, appointment scheduling, and CRM-logged follow-ups.
- 3–4 hours
- 4 modules + final exam
- 70% passing score
- NFT certificate
Syllabus & modules
- 1 Phone & Voice Etiquette
Greetings, hold, transfers, and tone.
- 2 Scheduling
Booking, rescheduling, and conflict handling.
- 3 CRM & Logging
Capturing accurate contact and call records.
- 4 Message & Follow-up
Taking and routing messages reliably.
- Final Exam
Call-handling simulation + scheduling exam
What’s tested
- Handling a simulated call flow with a booking and a transfer
- Logging a call accurately into a CRM record
- Resolving a double-booked appointment professionally
Format & passing criteria
Practical Task, Timed Quiz. Estimated 3–4 hours of work across 4 modules.
You must score at least 70% to pass and trigger certificate issuance.
One free retake after 48 hours.
Valid 2 years · renewal assessment available. Renewal assessments keep your certificate current so employers always see an up-to-date credential.
Score bands
Your certificate records not just a pass, but how well you passed. Higher bands rank you ahead of other certified VAs.
Meets the professional standard for the role.
Strong, consistent performance across all modules.
Top-tier mastery — surfaced first to employers.