VA#9616

● GoHighLevel & CRM Management: Architected, managed, and optimized GoHighLevel (GHL) CRM workflows, automations, and pipelines for lead generation and client engagement, resulting in a 40% reduction in manual lead sorting efficiency. ● System Integration & API: Configured complex cross-platform integrations using Zapier, Webhooks, and Twilio to ensure data flow and messaging accuracy across CRM, project management, and communication tools (Slack, Monday.com). ● Web & Funnel Development: Developed mobile-responsive booking pages and landing page components using HTML/CSS within GHL and other systems, ensuring brand consistency and adherence to UI/UX best practices for conversion. ● Reporting & Process Adherence: Maintained comprehensive system documentation (SOPs) and generated performance reports to monitor system health and drive operational improvements, demonstrating strong organizational skills and attention to detail. ● Promoted from IT Intern (Nov 2024 - Dec 2024) after demonstrating rapid proficiency in system maintenance and software deployment.