VA#7111

Conduct high-volume outbound calls to qualify leads and schedule appointments for sales team • Follow detailed call scripts while adapting communication style to prospect's needs and objections • Use CRM tools to log all interactions, update lead status, and maintain accurate contact records • Research and identify potential prospects through LinkedIn, databases, and industry-specific directories • Nurture warm leads through follow-up calls, emails, and messages to increase appointment conversion • Pre-qualify prospects by assessing budget, authority, needs, and timeline before booking appointments • Coordinate calendars and book meetings, ensuring accurate time zones and complete prospect information • Collaborate with sales representatives to align on ideal customer profile and campaign messaging

Performed a wide range of clerical and administrative tasks to support staff communication and efficient daily operations • Built and maintained positive working relationships with colleagues, clients, and customers, adjusting to diverse personalities and work environments • Collaborated closely with co-workers, offering help and support when needed to promote a cooperative and productive workplace • Fostered a healthy team atmosphere, emphasizing mutual understanding and respect to contribute to higher overall productivity • Utilized strong oral and written communication skills in American English to interact effectively with customers, clients, and internal teams • Drew on experience in Sales, Customer Service, and Administrative support to handle inquiries, address concerns, and support business objectives • Prepared and wrote business proposals and professional correspondence to support operational needs and continuous process improvement • Pursued continuous learning and development to enhance work output, communication abilities, and overall professional performance

• Confirm customer data is maintained within customer relationship management system. • Generate reports on customer feedback on vendors' service standards. • Respond to customers' queries and complaints. • Support booking and ticketing with coordination and reservations department based on selection. • Support sale of products and services for current customers based on travel preferences.

• Effectively managing to receive incoming calls from customers who would like to book an appointment at one of the stores of a UAE salon group in the UAE. • I Identify and assess customers' needs to achieve satisfaction and provide accurate, valid, and complete information by using the right methods/tools given to the customers. • Follow communication procedures, guidelines, and policies. • Using software for taking calls and writing a weekly report for the team's call logs. • Built rapport with customers through courteous and professional communications. • Processed and issued product orders and service upgrades for customers. • Addressed customer service inquiries quickly and accurately. • Assisted customers with product-related questions, feedback, and complaints. • Maximized customer satisfaction by resolving service issues promptly. • Monitored customer surveys and feedback to develop corrective actions for service-related issues. • Oversaw customer account inquiries, accurately providing information to resolve service complaints. • Assisted in fulfillment of customer orders placed in person, via email, online, and by telephone. • Established warm and friendly rapport whilst interacting with customers by phone, email, and live chat. • Supported customer satisfaction, addressing escalated complaints with acknowledgment. • Resolved customer queries over telephone and by email. • Input customer information, call notes, and personal data into the internal database. • Processed cash and card payments during busy shopping periods, limiting customer wait times. • Followed up on customer issues, reaching out to verify satisfaction beyond initial communication. • Trained and mentored customer service team in service standards, loyalty programs, and sales techniques

• I worked as an Alumni Career Service Advisor at an Allied Healthcare Academy, helping Alumni/graduates from this Academy to look, search and find for job/s that is/are related to the medical field. • I also call and find for employers to check job opportunities. • I set up job interviews, got the alumni hired, and earn job placements out of those alumni who got hired. • I basically, make outbound/inbound calls to both alumni and employers and also send/receive follow-ups through email., Google text/call, LinkedIn, and other social media platforms just to communicate with the graduates and employers

• I worked with Xlibris, now called as Author Solutions as a publishing consultant. • It's an inbound/outbound call setting, also I dealt with doing a lot of follow-up calls and emails to authors, may it be with amateur or professional authors. • Primarily, I called out to authors, to get to know them and the book that they are writing at the moment. • Discussed with authors their plans, some maybe their vision about their book. • Discussed with authors the different publishing packages/services available