VA#6967

-Managed day-to-day application operations and workflow continuity across enterprise business systems -Automated repetitive operational processes using Microsoft Power Automate and Microsoft Power Apps -Improved task routing, issue tracking, and escalation workflows to reduce manual intervention -Supported system performance, incident resolution, and operational continuity -Collaborated with cross-functional teams to streamline service delivery and process efficiency -Built standardized workflow logic for issue lifecycle management and internal support coordination Key Achievement: Automated internal workflows that reduced manual processing time by ~40% and improved task resolution speed.