VA#5780

- Assisted C-level individuals with tasks such as travel planning, topic research, data entry, booking personal and medical appointments, and securing reservations. - Organized and maintained schedules, coordinating appointments and meetings as needed. - Conducted research to gather information, compile reports, and present actionable options. - Maintained clear and professional communication with clients, providing updates on task progress and confirming details. - Provide email support to members, addressing inquiries, subscription management, and resolving escalated concerns with a focus on quality and efficiency. - Manage and respond to escalated cases, ensuring that complex issues are handled promptly and thoroughly. - Act as a resource for fellow support agents, answering questions regarding processes and assisting with troubleshooting any tool-related issues. - Audited and quality-checked L1 cases to ensure accuracy, compliance with workflows, proper tone, and high-quality service delivery.

- Provide ongoing assistance to teammates, addressing questions and guiding them through complex cases. - Offered individualized coaching to enhance team performance and ensure consistency in service quality. - Acted as resource for best practices, helping the team stay aligned with company standards.

- Assisted customers with account issues, order status updates, order problems, and refund requests. - Supported drivers with account setup, sign-up assistance, and resolving delivery-related concerns. - Helped merchants with order management, account inquiries, store closures, and menu updates. - Communicated effectively via chat, email, and phone to resolve issues promptly and ensure customer satisfaction.

- Manages clients' social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms. - Provide daily reports on social media activity, including messages and posts.