VA#4743

- Acted as the main contact for security system sales questions. - Helped teammates understand products and improve sales results. - Trained new staff and guided them during live calls. - Supported the team in solving customer issues quickly. - Worked with others to make the sales process smoother and more effective.

- Answered calls with positivity, enthusiasm, warmth, and friendly customer care. - Employed and adapted a customer-focused service model to manage and resolve issues. - Enhanced customer journey and experience through relevant and tailored responses to customer issues.