VA#4572

• Manage Technician Schedules and Appointments • Assign and dispatch the appropriate technician to service calls • Input workorders and deals with communicating with other businesses. • Work Order Management & Business Communication • Call Handling (Customer & Business Inquiries) • Service Information & Customer Support:

• Train junior sales and customer agents • Scheduling and Workforce Planning • Provides support and supervision to agents • Work on targets and goals for the team. • Handles escalated calls. • Payroll and Administrative Oversight • Attendance & Shift Management • Identify training needs and recommend development plans for team members. • Conduct performance evaluations & one-on-one coaching sessions.

• Respond to and manage inquiries from business partners, ensuring timely and accurate support. • Troubleshoot and resolve application-related issues and errors to ensure smooth partner operations. • Review, verify, and validate submitted partner documentation to ensure compliance with required standards. • Provide over-the-phone assistance to partners experiencing technical difficulties with the application, delivering clear and effective solutions.

• Handle inbound and outbound calls for a telecommunications company. • Manage collections for delinquent business accounts, including negotiating payment arrangements and following up on past due balances. • Provide tailored solutions and support to customers experiencing financial hardship, exploring all available options to assist them. • Respond to inbound customer inquiries regarding services, billing, and account status in a professional and efficient manner.

• Provide clear, step-by-step guidance to customers experiencing technical issues with their DirecTV equipment. • Create service tickets and coordinate with technical support teams when issues cannot be resolved over the phone. • Assist customers with billing inquiries by clearly explaining charges and account details. • Offer alternative solutions and self-service options to help customers resolve issues efficiently without the need for additional calls.