VA#4146

● Configured and deployed Google Workspace and Microsoft 365 accounts for client organizations, ensuring proper setup of users, domains, and access permissions ● Managed domain authentication and DNS configurations (SPF, DKIM, DMARC) using Cloudflare to ensure secure and optimized email deliverability ● Set up, verified, and maintained cold email infrastructures using tools such as Visual Studio Code, Instantly and Smartlead ● Managed browser environments, profiles, and IP configurations using GoLogin for system isolation and operational stability ● Handled technical onboarding processes including domain setup, account provisioning, and system verification prior to client handoff ● Transitioned to client-facing technical support, providing real-time assistance via Slack for domain, user, and system-related issues ● Diagnosed and resolved technical issues such as OAuth token errors, email syncing problems, and account integration failures ● Reconnected and restored affected accounts and systems using internal tools, and troubleshooting dashboards ● Collaborated with internal teams to ensure timely resolution of technical concerns and system stability ● Maintained accurate documentation of configurations, workflows, and client setups for operational consistency and tracking ● Ensured all tasks were completed within SLA timelines with strong focus on accuracy, urgency, and client satisfaction

● Supervised internship deployment and coordinated with industry partners to ensure timely student placements ● Managed alumni relations, engagement activities, and employability tracking through organized data and reporting systems ● Organized and executed career talks, job fairs, and industry partnership events, handling logistics, coordination, and documentation ● Communicated with deans, program chairs, and external partners for internships, partnerships, and institutional collaborations ● Prepared reports, MOAs, official correspondence, and maintained organized documentation for internal and external use ● Conducted impact assessments and contributed insights for curriculum development with partner industries ● Oversaw scholarship coordination, ensuring compliance with requirements and proper documentation tracking ● Conducted initial interviews and screenings for internship placements and assisted in candidate evaluation ● Managed scheduling, follow-ups, and coordination of meetings and activities across multiple stakeholders ● Created simple graphics for announcements and social media posts using Canva, and assisted in basic video content editing using CapCut

● Managed daily branch operations including cash handling and customer transactions ● Served as vault custodian responsible for safeguarding branch funds and high-value jewelry assets ● Conducted gold appraisal for pawned items and assessed value based on company standards ● Performed weekly vault audits by reconciling jewelry inventory and cash balances to ensure accuracy ● Monitored cash flow and prepared daily and weekly financial reports ● Ensured strict compliance with company security, financial control, and risk management procedures ● Assisted clients with remittances, bills payment, loans, and other financial services ● Supported and trained new branch personnel when needed

● Processed employee payroll and ensured accurate computation of wages and deductions ● Maintained payroll records and employee files ● Coordinated with HR and accounting regarding attendance and salary adjustments ● Assisted in preparing payroll reports and summaries ● Ensured confidentiality of employee compensation information

● Assisted customers with billing concerns, account verification, and basic technical issues ● Maintained professionalism while managing high-volume calls ● Documented customer interactions and resolutions in the system ● Escalated complex concerns to appropriate departments when necessary