VA#0803

• Resolved 10-20 advanced technical tickets daily and supported L1 agents with escalations. • Handled 3-5 Zoom troubleshooting calls daily for agency owners and clients, covering A2P compliance, integrations, and advanced GoHighLevel features. • Delivered detailed Loom support and handled complex integration requests, improving support accuracy and efficiency. • Led and trained L1 agents, improving support efficiency and resolution quality.

• Managed 30-40 daily chat inquiries, 3-5 support calls, and Zoom sessions, resolving and escalating 5-10 tickets daily while consistently earning top client satisfaction ratings. • Troubleshot a wide range of GoHighLevel issues, including A2P and toll-free registration, integrations, complex workflows, domains, phone system, funnels/forms, and other GHL features • Delivered 3-5 Loom walkthroughs daily and coordinated with L2 and cross-functional teams to escalate complex issues, ensuring accurate and timely resolutions.

• Mastered GHL functionalities by building landing pages, automating lead sequences, and testing and refining workflow logic for maximum reliability. • Optimized CRM architecture by standardizing smart lists and opportunity pipelines to improve data accuracy and lead tracking.

• Managed pipelines and lead tracking using GoHighLevel, ensuring seamless lead flow and timely follow-ups • Optimized lead generation tactics by analyzing performance metrics, resulting in consistent growth across multiple platforms. • Collaborated with sales team to improve CRM data accuracy and enhance the overall customer journey. • Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms

• Designed engaging social media graphics using Canva, resulting in increased brand visibility and user interaction. • Strategized and executed a comprehensive 1-month content calendar, ensuring consistent brand messaging across all digital platforms. • Maintained brand consistency across diverse marketing materials to support the agency's visual identity.